Thank you for shopping with MOT CheckMate. Our refund and returns policy lasts 30 days for eligible physical items. If 30 days have passed since your purchase, we cannot offer a refund or exchange.
All MOT CheckMate digital items — including downloadable guides, checklists, and templates — are delivered instantly. Because digital files cannot be returned once accessed, all digital downloads are final and non‑refundable.
If you experience any issues accessing your files, please contact us at info@motcheckmate.co.uk and we’ll help resolve it quickly.
To be eligible for a return, your physical item must be:
Unused
In the same condition you received it
In its original packaging
Non‑returnable items include:
Gift cards
Downloadable digital products
A receipt or proof of purchase is required.
Partial refunds may be granted for:
Books or printed materials with signs of use
Items not in original condition, damaged, or missing parts not due to our error
Items returned more than 30 days after delivery
Once your return is received and inspected, we will email you to confirm approval or rejection. If approved, your refund will be processed and applied to your original payment method within a set number of days.
If you haven’t received your refund:
Check your bank account
Contact your card provider
Contact your bank
If you still have not received your refund, please email us at info@motcheckmate.co.uk.
Only regular‑priced items may be refunded. Sale items cannot be refunded.
We replace physical items only if they are defective or damaged. To request an exchange, email info@motcheckmate.co.uk.
If the item was marked as a gift and shipped directly to you, you may receive a gift credit for the value of the return. If not, the refund will be issued to the original purchaser.
To return your product, please send it to: {physical address}
You are responsible for paying return shipping costs. Shipping costs are non‑refundable. If a refund is issued, the return shipping cost will be deducted.
For higher‑value items, we recommend using a trackable shipping service or purchasing shipping insurance.
For any questions about refunds or returns, contact us at info@motcheckmate.co.uk.